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An error message “This document failed to print” is displayed.

This message is displayed when the computer could not send the print data to the printer.

This is a generic message displayed by Windows, and could happen with any other laser printer.
Please check the following items.

  1. Printer is paused
  2. Printer stopped due to “Label Feed Error” or “No Label Error”
  3. Printer is switched off
  4. Printer is not connected to the port specified by the printer driver.

1. Printer is paused

Press the “Pause” button on the front operation panel and cancel the pause.

2. Printer stopped due to “Label Feed Error” or “No Label Error”

Refer to the printer’s operation manual to resolve the problem.

3. Printer is switched off

Turn the printer on.

4. Printer is not connected to the port specified by the printer driver

Refer to the “Changing the printer with a different printer of the same type,” and change the USB port.

Questions about this Category
  • What are the system requirements to print a label?
  • Can a cutter be attached to a peeler, or peeler to a cutter?
  • The driver is installed properly, but the “Found New Hardware” keeps appearing.
  • The uninstallation of the printer driver fails.
  • I have only 1 DURAPRINTER SF connected per 1 computer. Is there a way to avoid changing the USB port setting of the Windows driver when the printer is changed?
  • How do I change the printer with a different printer of the same type?
  • The printing order is wrong when multiple print data is sent to the printer.
  • Print position is wrong.
  • How do I delete data already sent to the printer?
  • How do I cut the paper manually (for printers equipped with a cutter)?
  • The print quality is deteriorated.
  • Is it possible to print with a broken wiring in the thermal head?
  • Label feeding error occurs. How should I take care of this?
  • The printer hangs up

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