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The print quality is deteriorated.

Please check the following items in their order if the print quality is deteriorated.

  1. Clean the thermal head
  2. Check if the ink ribbon is attached correctly
  3. Check the platen roller
  4. Check the ink ribbon width and liner width

Clean the thermal head

Turn the printer off and remove the ink ribbon.

Gently wipe the thermal head with a cleaning agent such as isopropyl alcohol (IPA).

If the problem persists after cleaning, replace the thermal head with a new one.

The problem may be due to the lifetime of the thermal head.

Check if the ink ribbon is attached correctly

Check if there are any wrinkles in the ink ribbon. The ribbon is prone to wrinkling if folded or slanted when attached.

Check the platen roller

Wipe the platen roller with solvents such as isopropyl alcohol (IPA). If the roller is damaged, replace with a new roller.

(Damaged or dented roller causes misprints or blurred prints when the label passes through such part of the roller)

  • *Please refer to the operation manual for the removal of the platen roller.

Check if the ink ribbon is attached correctly

The recommended combination of label, label liner, and ink ribbon width is as shown above. Especially, the difference in width between label liner and ink ribbon gives the following effects (the ribbon is wider than the label liner). The hardware design of the machine is based on this difference.

(1)An allowance to transfer the platen roller carrying torque to the ink ribbon is required so as to ensure high running stability of the ink ribbon that contact firmly to the label and label liner which have different surface friction properties.

(2)The thermal head must be protected (from wear) from staggering of label edge with respect to the liner and from burrs of label liner edges.

Questions about this Category
  • What are the system requirements to print a label?
  • What interfaces other than a USB port is available?
  • What is the wiring configuration of the RS232C cable?
  • Can a label and ink ribbon for SR/SRS be used?
  • The printer does not work if it is connected to a different USB port on the computer.
  • How do I check which USB port is registered on the printer driver?
  • Can I use memory cards?
  • What are the options available?
  • Head damage error occurs. How should I take care of this?
  • Label error occurs. How should I take care of this?
  • The print position is misaligned.
  • I have installed the printer driver for Windows 7, but I cannot find the icon for it.

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