Nitto Denko Group Report 2013

21Nitto Denko Group Report 2013and solving of issues related to quality management and the facilitating of interactions. In scal 2012, 48 employees from 42 bases participated in the meeting.QES* AuditFor better quality, environmental and safety activities across the whole groupVisualization of Risks and Improvement of ActivitiesBy means of our standard, we ascertain where and what kind of risks there exist in quality assurance, environmental conservation and safety activities. Through each base or workplace recognizing the results, we aim to manufacture better products. In addition, we relate cases of improvement observed in the audits to other bases.We carry out follow-up audits to audits done 6 months earlier to assess progress. In scal 2012, we visited 15 bases for initial audits and 12 bases for follow-up audits.Future PolicyIn scal 2013, by auditing promptly companies new to the Nitto Denko Group, or plants newly constructed, we will get a grasp of each initial level of safety and focus on activities leading to early improvement.Furthermore, we will cultivate human resources by utilizing audits, having employees who are in charge of quality assurance, environmental conservation and safety activities participate in audits of other bases. By having employees share cases of good practice observed during audits with their own workplaces, we aim for a high level of human resources and activities at each base.Through such activities, we aim to raise the level not only of audits, but also of manufacturing.*QES=quality, environment and safetyIn line with the recent worldwide escalation in interest in environmental concerns, the number of customer inquiries about the safety of our products is increasing. Most of them are as to whether our products contain chemical substances banned by the customers or substances controlled by each country. The Nitto Denko Group has a department to deal with such inquiries and provides accurate information promptly to our customers.In scal 2012, we introduced a new IT tool in order to create “Safety Data Sheet (SDS),” reecting information on laws and regulations in our customers’ countries. In the future, we will continue efforts to satisfy our customers.Information Supplement on Chemical Substances Contained in Our ProductsCO2 emissionsWater dischargeR&D expensesCapitalinvestmentRecyclingEnergyWaterHumanresourcesProductsNew technologyBusinessactivitySalesOperatingIncomeDividendsSocialcontributionsCorporate governanceRaw materialsManagementSolvent emissionsIndustrial wasteIntellectualpropertyQuality Sector Area Exchange Meeting in the AmericasQuality Sector Area Exchange Meeting in Europe