NITTO DENKO GROUP CSR & Annual Report 2012

CSR & Annual Report 201215(3) Compliance with Laws Concerning Packaging and Product DescriptionWe observed laws and regulations covering both inner and external packaging and product marking in product delivery and reviewed and improved issues in transportation.Quality and Chemical Substance ManagementManufacturing safe and environmentally-conscious products by making improvements in response to customer feedback(1) QualityThe Nitto Denko Group introduced “Advanced Quality Management” in fiscal 2005 to ensure product quality to the satisfaction of our customers.Furthermore, in recent years, in order to attune ourselves to globalization, we have adjusted to realize not the satisfaction of customers throughout the world from a Japanese point of view, but the satisfaction of customers in view of the diverse cultures and characteristics in each region of the world.In the future, we will further develop activities which we have conducted thus far, such as GATE*1, aimed at a healthy working environment worldwide, and “Customer Satisfaction Assessment”, by listening to the opinions of our customers. In addition, we will improve the satisfaction and safety of our customers with a focus on the unique characteristics of each region.*1:GATE is the abbreviated form of “Group Activity Toward Excellence”, which is a small group activity aimed at a healthy working environment and quality improvement in order to enhance customer satisfaction. This year GATE marks its 6th year and is developing activities on more than 600 themes to improve the working environment.(2) Chemical Substance ManagementIn line with the recent worldwide escalation in interest in environmental concerns, the number of customer inquiries about the safety of chemical substances has increased. Our green procurement movement, in which a unique strict standard was established, has been expanded. Aiming at meeting such customer needs, we have consolidated the system to provide information to customers accurately and promptly on chemical substances contained in our products.On the other hand, the Corporate Chemical Substances Department has self-governing regulations regarding chemical substances. By setting the strict standard of not using chemical substances which are harmful to humans or the environment in not only our products but also raw materials used and materials synthesized in the Group, we administer the management of chemical substances.In fiscal 2011, we conducted law-abiding activities globally in line with the revision of the “Act on the Evaluation of Chemical Substances and Regulation of Their Manufacture, etc.” in Japan, “Provisions on the Environmental Administration of New Chemical Substances” in China, and REACH*2 and CLP*3 in Europe. In particular, regarding REACH Substance of Very High Concern (SVHC*4), whose lists are updated every six months, we investigate raw materials with our suppliers’ cooperation and provide up-to-date information to them.By means of the “Nitto Denko Group Chemical Substances Management Database (NCM*5)” which we implemented in December 2008, we have constructed a system in which we can promptly search for chemical substance information on products when needed. For example, if chemical substances are newly listed as items subject to regulation in a country, the database allows us not only to identify raw materials containing the said chemical substances and products using such raw materials rapidly, but also to disseminate such information.*2REACH: Registration, Evaluation, Authorization and Restriction of Chemicals*3CLP: Classification, Labeling and Packing of substances and mixtures*4SVHC: Substance of Very High Concern*5NCM: Nitto Denko Group Chemical Substances Management DatabaseSouth- Asia Area GatheringEuropean Area Gathering and Workshop